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Our Terms & Conditions Explained

When you open an account with us, you're agreeing to the rules that keep your account safe and your payouts reliable.

Account registration & securityPayment methods & withdrawal rulesUser rights & responsibilitiesDispute resolution processData retention & contact us
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alfa 138 Our Terms & Conditions Explained
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How to Reach Us About Terms Questions

Live Chat Open your account and head to the Help section in the lobby. Our team responds Monday–Friday, 09:00–23:00 local time, and Saturday–Sunday 12:00–22:00. We answer terms questions, account suspension queries and dispute details.
Email Support Send requests to [email protected] with your account details and the specific rule or policy you're asking about. We reply within 24 hours on weekdays. This channel is best for formal disputes, withdrawal holds and account closures.
Account Settings Log in, go to Account → Preferences → Legal & Policies to download our full terms PDF, read recent updates and request a data export. Changes to terms appear here first, and you can confirm your acceptance from this page.
HOW WE HANDLE YOUR DATA

Account Security, Data Rights and Changes to Terms

Secure Account Access

Your login password is encrypted end-to-end. We never store it in plain text. Two-factor authentication is optional but recommended; set it up in Account Settings. If your account is compromised, contact us immediately — we'll freeze deposits and verify your identity before any withdrawals clear.

Your Data Rights

You own all information you provide — account details, payment history, game records. We store this only as long as your account is active plus 7 years for regulatory compliance. You can request a copy of your data anytime via Account Settings or email [email protected] with proof of identity.

Cookies and Tracking

We use cookies to keep you logged in, track your gameplay preferences and prevent fraud. Non-essential cookies require your consent on signup. You can turn off tracking cookies in your browser settings without losing access to the lobby — gameplay and payouts remain unaffected.

Withdrawal Verification

Before your first withdrawal, we verify your payment method and confirm your account details match. This protects you from unauthorized access. Verification takes 2–4 hours for DANA, OVO and GoPay; QRIS transfers may take up to 24 hours depending on your bank.

Terms Updates

We may update these terms if law changes or our services evolve. You'll see a notification in your account 7 days before any material change takes effect. If you don't accept the new terms, you can close your account without penalty and request all withdrawals be processed.

Request Changes to Your Account

Need to update your payment method, close your account or dispute a charge? Go to Account → Security or email [email protected]. We process most requests within 48 hours. Account closure is permanent after 30 days; before that, you can reactivate with a single login.

Frequently Asked About Terms & Conditions

Minor breaches — like using outdated payment info — usually result in a warning and a chance to fix it. Serious violations such as fraud, multi-accounting or undisclosed bonus abuse trigger account suspension and withdrawal block pending investigation. We notify you by email and in your account. You can appeal within 14 days by emailing [email protected] with evidence supporting your case.

Yes. Go to Account → Security → Close Account, or email [email protected] with your request. We close your account immediately and freeze all balances. Any pending withdrawals are processed before closure. After 30 days, your account cannot be reopened — all associated data is archived and your balances forfeited unless you request withdrawal before closure takes effect.

We store your account data for as long as your account is active. After closure, we retain core records (ID, transaction history) for 7 years per local financial regulation. Email, gameplay logs and contact details are deleted after 2 years unless you're part of an open dispute. You can request earlier deletion of non-essential data — contact [email protected] with your account details.

If you dispute a charge or payout, open a ticket in Account → Help or email [email protected] with details. We investigate within 48 hours and respond with a decision. If we reject your dispute, we explain why in writing. You can escalate to our independent ombudsman if you're unsatisfied — we'll provide their contact details in our response.

Yes. Each game has house odds and bet limits listed in the game menu. Withdrawals can't exceed your actual account balance; promotional credits are tracked separately and may have play-through rules noted at signup. If you're unsure about a game's rules or a payout calculation, contact our live chat team — they'll verify it within minutes.

If a game crashes or you lose connection, your bet is automatically returned to your account balance within 2 hours. We maintain server logs of all gameplay — if you lose funds and our log shows an error on our side, we'll credit you immediately. Report it in-app or email [email protected] within 24 hours with a screenshot of your balance before and after.

No. We notify you of material changes 7 days before they take effect. If you log in after that date, your continued use means you accept the new terms. If you disagree, you can close your account without penalty within the 7-day window by going to Account → Security or contacting [email protected].

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