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Your Privacy Matters to Us at alfa 138

When you open an account with alfa 138, your personal data and payment information stay protected under our privacy practices.

Data encryption on all depositsPayment verification for every withdrawalAccount access from any device
Explore the Lobby Read FAQ
alfa 138 Your Privacy Matters to Us at alfa 138
PRIVACY SUPPORT CHANNELS

Contact Us About Your Data

Email Support Send privacy questions to our data team at [email protected]. We respond to account access requests, data deletion inquiries and privacy concerns within 48 business hours.
Live Chat Open chat from your account dashboard during lobby hours to ask about data handling, cookies or how your payment information is protected.
Account Settings Review and update your personal information, email and phone number directly in your account preferences. Changes take effect immediately on desktop and mobile.
YOUR DATA SECURITY

How We Protect Your Information

Encrypted Transactions

Every deposit via DANA, OVO, GoPay and QRIS moves through encrypted channels. Withdrawal requests trigger identity verification so funds go only to you.

Cookie Transparency

We use cookies to recognize your account, remember your game preferences and detect unauthorised access attempts. You can manage cookie settings in your browser or contact support to learn which cookies we place.

Account Security

Your password is hashed and never stored in plain text. We monitor account logins from new devices and can freeze access if suspicious activity is detected.

Data Retention

Account information stays on file for the life of your account plus three years after closure to handle disputes and comply with local regulations.

Third-Party Sharing

We share data only with payment processors, fraud prevention services and legal authorities where local law permits. No marketing data is sold.

Change Your Information

Update your email, phone or banking details anytime in account settings. Withdrawal requests verify your identity against the registered payment method.

Frequently Asked About Privacy at alfa 138

We collect your name, email, phone number, date of birth and banking details when you register and make deposits. Payment processor partners see your DANA, OVO, GoPay and QRIS transaction data to complete transfers. We do not ask for government ID unless required to verify your identity for withdrawals.

Account information is retained for three years after closure to handle refunds, disputes and comply with local legal obligations. During that time, your data remains encrypted and is not used for marketing or any purpose other than resolving account matters.

Yes. Email [email protected] with your account number and request a data export or deletion. Data access requests are processed within 48 hours where local law permits. Deletion is subject to legal retention requirements and may not apply to transaction records.

We use cookies to keep you logged in, remember game settings and detect fraud. Essential cookies cannot be disabled, but you can manage optional tracking cookies in your browser settings or contact support to request a list of all cookies we place.

Yes. Deposits are encrypted end-to-end, and we never store your full banking credentials. Payment processors handle the transaction; we record only the deposit amount, date and method. Withdrawals require identity verification to confirm funds reach the original account holder.

We maintain security monitoring to prevent unauthorised access. If a breach occurs, we notify affected account holders and relevant authorities where local law requires it. You will be instructed to change your password and review account activity for unusual transactions.

Log in to your account and check login history in your security settings to see device type, location and timestamp of each access. If you spot unfamiliar logins, contact support immediately to freeze your account and review recent transactions.

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